COVID-19 Coronavirus has put all of us in an era of isolation. While we isolate ourselves and maintain social distancing, digital and virtual interactions have increased suddenly. Also, businesses are running via different digital channels.
While this trend of digitalization was slow in most of the world, the post-COVID world is accelerating itself towards the first major digital engagement. As the employees continue to work from home and run businesses, the last 6 months have seen hundreds of new platforms to ease the business process. And CHATBOT is one of them!
Today in this blog, we will enlight you on how different chatbot features are helping us to improve employee productivity, enhance business growth. Stay tuned till the end of this post!
Every business organization, MNC, SMBs, and startups too invest a larger amount of their time, money, and energy in making good employees. They train employees, hone skills, and involve them to increase business benefits.
To help each of us, we have computer programs and the internet by our side. However, nowadays different chatbots are being used to help and assist employees to save time and money on personal trainers’.
Actually, chatbots are found to be more effective for employee training, for bringing better customer engagement, and to increase the productivity of businesses that runs via the internet.
Whatever the purpose is, one thing is sure that these AI-powered chatbots are trying to transform the communication and interaction methods of ours to any kind of service.
These chatbots streamline the communication process by understanding the simulation of our thoughts. Usage of chatbots cut down business costs and saves a lot of time in doing mundane activities every day.
A Brief Introduction To Chatbot Platforms and Chatbot Functions!
In today's business era, the content and context both change the dynamic style of the working process in any business. As a result, the business focuses more on employee experience. A better employee increases the chances of business stability.
Much the same as you do with your clients, your communications, and commitment with your representatives are similarly essential to business activities, in general efficiency, and work environment.
On the off chance that your representative experience isn't sufficient, your business will endure, as will your staff working for you, possibly prompting worker turnover.
The only purpose of any top software development service provider in chatbot development is to integrate the best chatbot features by making them chatty and communicative for fresh, unique, and useful customer interaction.
A chatbot is focused on giving you higher retention that promises better business growth!
Some Important Chatbot Features and Benefits
- Visual, Easy-to-Use Platform
- Rich Actions and Messaging Formats
- Visual Stories Builder
- Easy FAQ Creation and Import
- Connects With Your Existing Documentation
- Business Library (Bot Templates)
- Use AI and ML to Understand Users Voice and Message
- Create Complex and Customized Scenarios
- Add Webhooks and API Integration
- Emotionally intelligent with Conversational maturity
- Helps in Mobile marketing
- Highly Secure and Keeps Privacy
- Human-like approach & Predictive in nature
Some Limitations Of Chatbots
It has been noticed that 60% of chatbots lack intelligent interaction; thus, increasing the confusion over data ownership. Though chatbots are here to increase business growth, customer engagement, improve brand experience, and deliver the best insights to business processes, many chatbots are failing to work properly.
Following are the limitations of a chatbot:
- Sometimes chatbots don’t understand human context
- They don’t do customer retention
- They can’t make human-like decisions
- Exorbitant installation
- Chatbots have the same answer for the same query
- They have zero research skills
- A Lack of Training Data
We know that chatbots aren’t perfect. The limitation doesn’t let them function exceptionally as we demand from them. Yet, they are working hand in hand to create a better ecosystem for business processes.
In the near future, chatbots will bridge the gap between automation and augmentation!
Can Chatbot Really Improve Employee Productivity?
With the expansion of chatbots, we don't mean going towards an era of a great amount of robotization. There are distinct cutoff points to what bots can do, yet they can give you essential help and data when you need it most; thus, supporting business execution and business efficiency.
- Easing The Load And Liberating Talent
- Providing Better Customer Service And Satisfaction
- Providing Better Customer Service And Satisfaction
- Making Training More Effective
- Anchoring Learning In The Workflow
- Provide Round-the-Clock and Instant Resolutions
- Eliminate Time-Consuming Searches for Information
- Automate Mundane Tasks with New Technology Implementations
- Extend Support in Native Language to Understand User Context
- Enable Efficient Access to Business Data
- Process Automation and Keep Security
- Collect Feedback and Assist Teams
Coronavirus has made a planet of negligible conviction. Nonetheless, one thing we can doubtlessly envision is that chatbots will be a foundation of business coherence, worker efficiency, and authoritative development, during this computerized first new typical generation.
In the coming years, AI chatbots will be the main power across enterprises and verticals!
From our above discussions on chatbot features and benefits, chatbot functions, and their limitations, one thing is crystal clear, i.e., these chatbots are here to offer valuable means to any business process by making the communication interactive.
Also, you can use the chatbots to plan and execute your day-to-day mundane tasks and duties in an effective manner and with a fast error-free approach. Proper utilization of chatbots can eventually help you to increase your employee productivity and business growth.
With this, we will close today’s post. Do mention your feedback and queries in the comment section below!
Also if you are planning to start a communicative chatbot business, then you can contact a top python software development company for developing AI chatbot for websites and apps!